In plain language
It describes how work moves from an initiating event to a useful business result, including exceptions and ownership.
Example
A customer onboarding workflow collects documents, verifies payment, assigns tasks, and schedules a kickoff call.
Related terms
Automation · Trigger · Action · Conditional Logic
Common misconception
A workflow is not necessarily automated; automation implements some or all of a workflow.
Implementation guidance
Map the current process and exception paths, define entry and completion criteria, assign owners, then automate stable and measurable steps.