In plain language
It mixes the predictability of a normal automation with an AI that can handle the judgment calls in the middle.
Example
A support workflow lets an agent decide whether a ticket needs an order lookup, a refund check, or a human handoff, then continues with fixed steps.
Related terms
AI Agent · AI Orchestration · Workflow · Human-in-the-Loop
Common misconception
An agentic workflow does not mean the AI controls everything; the best designs keep fixed steps where the path is known.
Implementation guidance
Let the agent decide only where judgment is needed, limit its tools and permissions, log every decision, and require approval for irreversible actions.