In plain language
The AI reads something, such as an email, and labels it so the workflow knows where to send it.
Example
Incoming tickets are classified as Billing, Technical, or Sales and routed to the right team.
Related terms
Structured Output · Conditional Logic · Large Language Model (LLM) · Evals
Common misconception
High overall accuracy does not mean every category works well; rare categories are often misclassified most.
Implementation guidance
Define categories with examples, include an “unsure” option, return labels as structured output, and review a sample of results regularly.